Twitter: To Follow, or Not to Follow?

As I was writing my last blog about Twitter etiquette, a question came up: What is the etiquette on following people? Should you follow everyone who follows you, or not?

I went on a quest to find out what the best practice regarding Followers vs. Following on Twitter. The answers, it seems, are largely unclear, but there are a lot of theories out there.


The Naysayers – Don’t Follow Everyone:

Bob Bly of www.bly.com doesn’t believe in following people just because they follow you on Twitter. Instead, he talks about a ratio that every Twitter user should employ — he calls this a Followed-to-Follow ratio. According to Bly, your F:F ratio should be 10:1, meaning 10x more people are following you than you follow. Ideally, the ratio should be as high as 100:1. His thinking is that you should be concerned Continue reading “Twitter: To Follow, or Not to Follow?”

Astroturfing: The Icky Side of Social Media Marketing

It’s disingenuous. It’s dishonest. And, it’s everywhere.

It’s called “astroturfing”. Chances are, you’ve been exposed to it. And, if the folks behind it have done their jobs right, the chances are pretty good that you didn’t even know it.

Social media is powerful stuff. In its most basic form, it’s the high-tech equivalent of your best friend recommending Gap jeans or your next-door neighbor telling you that she never shops at XYZ grocery store anymore because the cashiers are rude.
The truth is, we’re all influenced by what our friends think. Most of us buy books or see films based on the recommendations of friends we trust. We’re probably more likely to try a new restaurant if a few people from work say the food’s good. And yes, if everybody jumped off a bridge . . .

Well, we’d probably at least think about it for a second.

But imagine if your friend was getting kickbacks from the Gap. If every time she plugged her favorite jeans, she got fifty bucks. Or if your neighbor was getting free groceries from XYZ grocery store’s competitors whenever she badmouthed the competition.

Ick, right?

Continue reading “Astroturfing: The Icky Side of Social Media Marketing”

Coolest Uses of Social Media

So, we all know that social media is here to stay. Chances are, your company has a blog, a LinkedIn profile, and at least one employee whose day-to-day responsibilities include tweeting.

It wasn’t long ago that companies that leveraged Twitter and the like were viewed as cutting-edge. But today, social media marketing is a given. Now, it’s all about how you use social media – a blog just doesn’t cut it anymore. But, you also have to get creative and find the right balance: Savvy consumers will run screaming from your efforts if you come off as too salesy. For a successful social media campaign, you have to give them something – a nifty application, a contest, a way to connect, share opinions, and create content. And, most importantly, it has to be fun.

Need some inspiration? Here are four of my favorite creative social media ideas:

1. Mad Men Yourself. Love Mad Men as much as I do? AMC’s fun new application lets you create your own Mad Men-inspired avatar – use it on Facebook, Twitter, and more. I love the swingin’ retro graphics and nifty wardrobe choices.

Continue reading “Coolest Uses of Social Media”

How to measure the results of your SMM campaign.

With all the push for businesses to invest in and create social media marketing campaigns, more and more companies are jumping on the bandwagon. And this is definitely a good thing. But there is a common misconception that a social media marketing campaign can yield highly scalable results in a short period of time. Yet this is something that needs major clarification.

The fact is, it’s just not feasible to completely quantify the results of your social media marketing campaign.

It’s an issue that www.doshdosh.com draws attention to in this blog about ROI and social media. The blog explores the benefits of social media marketing, and how to use it to your advantage. But most importantly, it says that the results of your SMM efforts are “not direct and immediate.”

What does this mean? Social media marketing is a great tool when used properly – it just takes a little time and TLC before the results can be seen. To some degree, results can be measured by paying attention to the number of hits to your websites from social profiles, social bookmarking sites, forums, and other sites where you are connecting to your audience through SMM.

However, the difficult part to measure is the “general PR effect” of your campaign – meaning you have no way of knowing who passes your information around or who remembered your brand name weeks later after reading a cool article on Digg. Unfortunately, without personally tracking each customer down and insisting they tell you exactly how your social media marketing campaign has affected them, it’s hard to get true tracking on your campaign.

So what do you do?
Even though collecting complete stats for your SMM campaign can be tricky, you can still get a good feel for what’s working. First, you need dedicate yourself to giving each SMM tactic a good run. Keep at it. Since your campaign typically won’t start a buzz overnight, push your campaign hard for six months to a year. Keep your social profiles updated, post blogs often, respond to any feedback you get, and build as many relationships as you can. The longer you push, the more of a presence you will create in the industry. Establish your brand in every way you can then “measure” which of your techniques are working best.

After a year, you should be able to concentrate on the areas that are drawing the most attention. If your online articles are getting tons of feedback, devote your time to writing more of them. If people are swarming to your LinkedIn profile, keep on connecting with them. Maximize your time and campaign by focusing on the marketing outlets that are specifically working for you, and you’re likely to watch your clientele grow immensely.

What is Web 2.0?

I’m not afraid to admit that I’ve been a little behind the curve when it comes to the whole dotcom thing. I wasn’t the first on the facebook bandwagon, and I’m still trying to wrap my head around the concept of digg and others like it. But with the emergence of more and more blogs, wikis, and social networks, it’s impossible to escape this new Web 2.0 society.

But what, exactly, is Web 2.0? Some argue that it’s a marketing buzzword coined by the industry while others disagree. Tim O’Reilly, founder of O’Reilly Media and the man attributed with coining the term Web 2.0, describes it as “the business revolution in the computer industry caused by the move to the Internet as platform, and the attempt to understand the rules for success on that platform.”

In layman’s terms, Web 2.0 encourages users to collaborate creatively and share everything from ideas to information. It’s not actually that the technology of the web has changed; rather we are learning to use it in a more social and mutually beneficial way. That’s why blogs run rampant on the web, and if you’re not involved in some sort of online social network, you obviously live in the Stone Age.

Terms like search engine optimizing, tagging, wikis, and the like are important to know in order to grasp a full understanding of the new and improved World Wide Web. Familiarizing yourself with these terms will help you use the web to your full advantage whether your goal is to generate more hits to your website or simply blog your heart out.

For a full explanation of Tim O’Reilly’s take on Web 2.0, click here.