Training & HR Material

24 Jul 2020

GETTING A HANDLE ON YOUR BUSINESS DOCUMENTS

Policies. Procedures. SOPs. Instructions. Standards. These aren’t just fancy buzzwords tossed around the office. These are documents that, when written well and used correctly, will save you mounds of time, money, and frustration. Defining the differences All of these documents are different and serve various functions. If you are not familiar with their differences and use […]

12 Feb 2020

BEST PRACTICE FOR DISTRIBUTING SOPS

So, your standard operating procedures (SOPs) are ready to go—you’ve written them, had them reviewed and tested, and incorporated feedback. Now all you have to do is distribute them. That should be the easy part, right? Well, you’re probably dealing with a lot of SOP content, and it can be hard to know exactly who […]

07 Nov 2019

UPDATING TRAINING MATERIALS QUICKLY AND EFFICIENTLY

If you have ever managed a company, you know that training materials are a necessity. However, ensuring that those training materials are up-to-date can be an overwhelming task. Medium- and large-size organizations face content consistency challenges all the time. We know that overcoming these challenges may feel like an uphill battle or a backburner project […]

10 Jun 2019

HOW TO TEST AN SOP BEFORE ROLLING IT OUT

If you’ve recently completed a Standard Operating Procedures document (SOP), you may be tempted to roll it out without testing it. After all, you put a lot of hard work into it, right? And there’s no way you made a mistake by failing to recognize a skipped step or issuing unclear instructions. But the truth […]

21 Aug 2018

SIX BENEFITS OF WRITTEN STANDARD OPERATING PROCEDURES (SOPS)

From training and hiring to work policies and procedures, Standard Operating Procedures — or SOPs — help companies stay organized, operate smoothly, and ensure that employees understand how to accomplish their assigned tasks. But here’s one thing we’ve learned from more than a decade of working with companies of all sizes: Even though nearly all […]

13 Jul 2018

INTRANET CONTENT, WRITING, AND GRAPHICS

What makes you want to open your morning news source? A shrieking headline like this one? A New York Times Morning Briefing text every five minutes on your IPhone? The latest from your local journal? Answer: you open, turn on, watch, or buy the news because you’re looking for something that peaks your interest. Maybe […]

05 Jul 2018

HOW TO BUILD A SUCCESSFUL INTRANET

You and your company have already made the decision. This is your intranet vision: a dynamic, collaborative experience that is Possible? One-hundred percent. It’s been successfully achieved by countless organizations. But one thing they all agree on—whether you’re a big company with thousands of employees worldwide, or a small company with a few offices scattered […]

02 Apr 2008

SHAVE THE FLUFF OFF YOUR COPY

Lots of copywriters love fluff. They gravitate toward it instinctively because it sounds good. Check out this sentence: “At Acme Pet Supplies, we offer superior customer service to match our outstanding products.” You might be thinking, “Oooh – that sounds so good! Everyone wants to see that a company has ‘superior customer service.’ Anyone who […]