Coolest Uses of Social Media

So, we all know that social media is here to stay. Chances are, your company has a blog, a LinkedIn profile, and at least one employee whose day-to-day responsibilities include tweeting.

It wasn’t long ago that companies that leveraged Twitter and the like were viewed as cutting-edge. But today, social media marketing is a given. Now, it’s all about how you use social media – a blog just doesn’t cut it anymore. But, you also have to get creative and find the right balance: Savvy consumers will run screaming from your efforts if you come off as too salesy. For a successful social media campaign, you have to give them something – a nifty application, a contest, a way to connect, share opinions, and create content. And, most importantly, it has to be fun.

Need some inspiration? Here are four of my favorite creative social media ideas:

1. Mad Men Yourself. Love Mad Men as much as I do? AMC’s fun new application lets you create your own Mad Men-inspired avatar – use it on Facebook, Twitter, and more. I love the swingin’ retro graphics and nifty wardrobe choices.

Continue reading “Coolest Uses of Social Media”

Why Ghost Blogging For Your Company Is Needed, and Ethical.

I’ve been reading some great posts by Jason Falls and Mark Schaefer on ghost blogging, so I thought I’d throw in my two cents.

Is it OK to hire a ghostwriter for your blog?

My answer is a resounding “Yes!”

Maybe.

That is, under certain conditions.

And here’s what I think those conditions are:

  1. The ideas in your blog authentically express your ideas, your expertise, and your opinions, even if the blogs themselves are ghost authored.
  2. See No. 1.

We ghost write books for clients all the time. These clients have their own thoughts and their own industry knowledge, which they have legitimately accumulated over years of experience. The clients just may not be good writers, or they may not have the time to write.

It’s an extremely personal experience to ghost write for a client in the true sense of the word. The ghostwriter is a medium (forgive the pun) for the client. It’s the client’s knowledge that makes the book possible. It’s the ghostwriter’s job to turn that client’s thoughts into words.

And, yes, this is entirely possible – although the relationship can take months to get settled. It’s much like hiring a good private secretary: After the second week, you’re ready to fire her, but after a month, you don’t know what you’d do without her. After a month, you can give her a three-bullet memo, and she can turn it into a beautifully sculpted email. After a year, you can give her a three-bullet memo, and she’ll turn into a four-page letter to the shareholders.

Now, here’s why it’s necessary for many companies to hire a ghost blogger:

What busy C-level exec really has an hour a day to spend on blogging? And when I mean an hour, I really mean more like an hour minimum. Even if you know the subject you are writing about by heart, even if you feel the muse take you, and some muses are finickier than others, and even if you are a really, really fast typist blogging for yourself may not be practical. By the time you’ve typed up all your ideas, read them over, agonized about what people will think, double checked your facts, and posted the darn thing, you’ve spent an hour.

“”

At the same time, companies today need to blog. Companies need to connect with their audience, to share industry knowledge, and maintain Internet branding. But the people who represent the company are just too busy doing their job. And their job is not writing.

Yes, it takes time to hire a ghost blogger and train them and review material – but it still takes less time than it would to do it yourself.

Oh, and before I wrap up, I’d like to post a response to the question that’s been coming up on some of the blogs relating to this topic: What about responding to comments? Does the client have to approve every comment post?

Again, I’m going to go back to the private secretary example. The answer is yes, and no. Just like a secretary, the ghost blogger keeps track of the comments, spends an hour or so a week reviewing comments with the client, and takes notes on the basic responses. The ghost blogger then pens those responses.

Does this take time out of the client’s schedule? Of course. But does it take as much time as it would for the client to pen those responses himself? No.

And will the responses be better written?

Almost certainly.

Twitter for Small Businesses: Is it Worth it?

Have you heard yourself saying something similar to this: Social media isn’t for me or my business. Twitter is just for kids. My clients don’t care about that kind of stuff.

Well, think again.

Nielsen NetRatings just published a surprising research study: Teen’s don’t Tweet. That’s right, 84% of Twitter’s recent growth is due to users aged 24 and up. Chances are you already know someone – a client, a friend, a neighbor, a family member – who’s addicted to Twitter. Read the full article here.

So the big question…

Should you or your business get on the Twitter bandwagon? The answer is yes, probably. Continue reading “Twitter for Small Businesses: Is it Worth it?”

16 More Ways to Build Your Web Credibility

This week, I have to send a big thank-you to one of our awesome clients, Dan K.

After reading our earlier blog post about building web credibility, Dan did a little research on his own and sent us some really cool information about The Stanford Web Credibility Project. This project is studying the components of website credibility, and the site is a great resource for anyone with a website. One of my favorite parts of the site is the Stanford Guidelines for Web Credibility, which offers scientific proof that little things – like having a physical address or correcting typos on your site – can make a big difference.

So, with Stanford as a starting point, I combed the web and put together this list of 16 things you can do to boost your web credibility:

1. Make it easy to contact you – your contact information should include an email address, phone number, and a physical address.

2. Use a professional, industry-appropriate design.

3. Make your site easy to use, and make it easy for visitors to find what they need.

4. Update your site’s content. A blog is a great, quick way to add fresh content. If you don’t have one already, start one.

5. Make sure your site is free of typos, misspelled words, and factual errors. Proofread your content carefully. Even better, have a coworker or detail-oriented friend proof your site for you.

6. Include an “About” page.

7. Post your privacy policy, and make it easy to find.

8. Include a link to your contact information and physical address on every page. People don’t like to spend time searching for your email address or phone number.

9. Use photographs – and try to avoid clip art when possible. Use photos of your actual employees, facilities, etc.

10. Use trust seals.

11. Use customer testimonials and case studies. And, don’t be shy about asking. In most cases, clients who liked your work won’t mind putting in a good word for you.

12. Link to other sites, like trusted organizations, industry experts, anything relevant that you’d like to share with your visitors.

13. Include an FAQ page that answers some basic questions like how your service/product works, payments accepted, return policies (if applicable), anything that might be a point of confusion.

14. Include emblems and/or links if you’re a member of an industry-specific organization.

15. Rein in your creativity: Avoid unusual color combinations (like white text on a black background), and don’t use funky, hard-to-read fonts in your body copy.

16. Don’t write things like “according to research” or “based on recent studies” – unless you can link to a credible study that supports your statement.

Adding a few links or posting customer testimonials may not sound like much, but to the people who visit your site, these small details can be the difference between a new customer and a one-time visitor.

So, check out the Stanford research for yourself — it’s interesting reading. And, thanks again to Dan K. for the information!

If you want to read more for yourself, here are a few resources about web credibility:

Read about “Web Credibility Destroyers”

Become a Pitchman: Marketing the Billy Mays Way

You’re all aware of the mega success that the Pitchmen star and TV sales guru Billy Mays achieved in his lifetime. I recently came across a post from Big Wave Blog that analyzes exactly how Billy Mays was able to get people to buy his products over and over and over again.

Marketing Lessons From Billy Mays: How to Be Your Own Pitchman explores the three secrets that Billy Mays used to sell his products every time – whether it was OxiClean or Mighty Putty or the Hercules Hook. Anyone involved in sales – whether you’re a business owner or a marketer or a copywriter – should read this blog. It’s got lessons that we can all use, no matter what industry we’re in.

For the copywriters out there, this blog reminds us of four key lessons straight from Billy Mays that can all be incorporated into sales copy. These rules can apply Continue reading “Become a Pitchman: Marketing the Billy Mays Way”