Banned Books Week: September 26 to October 3

What do The Hitchhiker’s Guide to the Galaxy, The World According to Garp, and Of Mice and Men have in common?

They’ve all been banned.

At one point or another, somebody (or a group of somebodies, as is often the case), decided that these books – and hundreds of others – should be removed from libraries and schools. And who decided that these somebodies had the final say over what lines our community bookshelves?

Well, um . . . they did.

Banned Books Week Banner
Photo by DML East Branch

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Twitter: To Follow, or Not to Follow?

As I was writing my last blog about Twitter etiquette, a question came up: What is the etiquette on following people? Should you follow everyone who follows you, or not?

I went on a quest to find out what the best practice regarding Followers vs. Following on Twitter. The answers, it seems, are largely unclear, but there are a lot of theories out there.


The Naysayers – Don’t Follow Everyone:

Bob Bly of www.bly.com doesn’t believe in following people just because they follow you on Twitter. Instead, he talks about a ratio that every Twitter user should employ — he calls this a Followed-to-Follow ratio. According to Bly, your F:F ratio should be 10:1, meaning 10x more people are following you than you follow. Ideally, the ratio should be as high as 100:1. His thinking is that you should be concerned Continue reading “Twitter: To Follow, or Not to Follow?”

Astroturfing: The Icky Side of Social Media Marketing

It’s disingenuous. It’s dishonest. And, it’s everywhere.

It’s called “astroturfing”. Chances are, you’ve been exposed to it. And, if the folks behind it have done their jobs right, the chances are pretty good that you didn’t even know it.

Social media is powerful stuff. In its most basic form, it’s the high-tech equivalent of your best friend recommending Gap jeans or your next-door neighbor telling you that she never shops at XYZ grocery store anymore because the cashiers are rude.
The truth is, we’re all influenced by what our friends think. Most of us buy books or see films based on the recommendations of friends we trust. We’re probably more likely to try a new restaurant if a few people from work say the food’s good. And yes, if everybody jumped off a bridge . . .

Well, we’d probably at least think about it for a second.

But imagine if your friend was getting kickbacks from the Gap. If every time she plugged her favorite jeans, she got fifty bucks. Or if your neighbor was getting free groceries from XYZ grocery store’s competitors whenever she badmouthed the competition.

Ick, right?

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Why Copywriters and Journalists Just Can’t Get Along

Versatile writers are hard to find. For a long time I was surprised when I’d get great journalism samples from a writer, but the minute I put them on a copywriting project, it was a total flop – and vice versa. But I’ve finally discovered the disconnect: the real reason that some writers have such a hard time, fundamentally, switching between these two genres. The reason is that organization-wise, journalism is the opposite of copywriting.

Let me explain…

The purpose of journalistic writing is NOT to tell the reader everything – at least not right away. You want to tease. You want to raise questions in the readers mind. You want them to keep reading to find out what you mean by your headline, or to discover the solution to the problem that you posed in your intro. In journalism, you want to create intrigue.

The purpose of copywriting is opposite. You want to get your biggest baddest benefit for your product upfront, in the reader’s face, no holds barred. You want to lead with a benefit that the reader needs to have. You don’t want secrets. You don’t want intrigue. And you certainly don’t want to depend on the reader actually reading your copy.

To help clarify what I mean, following are a couple of examples of the right and wrong ways to start a journalistic article vs. a copywriting piece.

Good and Bad Journalism:

Wrong: When I arrived at my guest house, a special turn-down present of olive oils, vinegars, and recipes nestled in my down pillows. It was signed by Chef Eric Francis.

Why is this bad? You’ve given the reader all the information they need in these lines. It doesn’t raise any questions. It doesn’t compel them to read on. Basically, it’s boring.

So how do you fix it? I mean, after all, how exciting can writing about some resort be? Try something like this…

Right: Chef Eric Francis gifts a signature keepsake to all of Calistoga’s visitors – and it’s not served with dinner.

See? Now the reader wants to find out what the keepsake might be. This technique works with fiction too, but what it doesn’t work with is, you guessed it: Copywriting!

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Good and Bad Copywriting:

Wrong: They say a picture is worth a thousand words. But it shouldn’t cost you millions to manage your brand.

Here, the writer is obviously attempting to raise curiosity in the reader, much you like you might do with a journalistic piece. But this is exactly the wrong thing to do in good copywriting. In good copywriting you do not want to waste time trying to tease readers along. I believe it was Bob Bly who said that when a reader comes across a curiosity headline he will read it if he has time; when he comes across a benefit-oriented headline, he will make the time to read it. That mantra goes for copywriting intros as well. You need to lead with your best benefit. First. Always.

So…the right way to start this ad would be something like:

Right: CRS staging sets are more affordable than traditional, bulky sets, and they can be customized, shipped, and ready on site within five working days.

Now, if you were looking for a staging set, wouldn’t you be interested?

Twitter Etiquette: The Dos and Don’ts

If you read my previous post, you know what’s in store for you now. As promised, I’ve put together a general list of guidelines for Twittering. These dos and don’ts are by no means comprehensive and, depending on who you talk to, all of these rules were made to be broken by braver Twitterers. For a fun read about rogue Twittering, read Scobleizer.com’s post, The 10 Rules of Twitter (and how I break every one).

Do:

• Ask questions of your followers.
• Update often – Twitter followers have short attention spans.
• Use proper grammar.
• Post interesting articles, links, photos, videos, articles – anything your followers might be interested in.
• Try to follow a “theme” if you like. Maybe your Twitter account focuses exclusively on daily deals at your store, or the hottest hairstyles of the season. If your Twitter profile is business-oriented, don’t post personal items like “I’m walking the dog with my hubby!”

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Don’t:

• Overload your followers – limit yourself to 5 posts per day.
• Break up your posts. You get 140 characters. Any longer than that, and you probably should reconsider whether you should put your information on Twitter.
• Steal stuff from other readers. There’s a proper form for “re-tweeting,” and you always need to include the name of the original poster. For instance, if I’m re-tweeting a link, I would say something like “RT @username – love this link! www.link.com.” Always use the letters “RT” and then the correct user’s name, complete with the @ symbol.
• Put up personal information, or information about private events on your Twitter profile. Remember, Twitter is public, and anyone can re-tweet you.
• Spam! Spamming is a major no-no, you’ll find that your followers quickly drop by the wayside.

Here’s a bonus for you: If you’re just getting started on Twitter, be sure to register your username on WeFollow, a directory of Twitter users. WeFollow makes it easy for other people to search for Twitter accounts that interest them – you just might find that you’ll pick up a few followers through WeFollow.

And as always, we welcome any questions (and alternative views) – so let us know what you think about all this Twitter stuff.

Misused Quotation Marks are “Bad”

When it comes to writing, there are dozens of rules just begging to be broken. Some are flexible and give you a little wiggle room — like hyphenation or deciding whether to use the comma before the “and” in lists.

But there are other grammar rules that you just don’t break. You don’t tweak them; you don’t adjust them to suit your personal preferences. Ever.

Case in point? Quotation marks.
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